Terms and Conditions

Luna Bloom provides homeopathic consultations as a complementary and holistic wellbeing service.

Homeopathy is not a substitute for medical diagnosis, medical treatment or professional healthcare. I do not provide emergency medical services.

Clients should consult their GP or another appropriately qualified healthcare professional regarding any medical concerns, diagnosis or treatment.

You should not stop, alter or delay any prescribed medication or medical treatment without first consulting your doctor or other appropriately qualified healthcare professional.

Consultations are provided based on the information supplied by the client. Clients are responsible for providing accurate and complete information relevant to their consultation.

I reserve the right to decline or discontinue a consultation where I believe that another appropriately qualified healthcare professional or service would be more suitable.

Where appropriate, clients may be encouraged to seek independent medical advice.

Appointments must be booked in advance through our website or Email.

Your appointment is confirmed once a 50% deposit has been received. The remaining 50%, as well as your postage fee can be paid after the consultation at which point your remedies will be shipped to you.

Please arrive on time for your appointment. If you arrive late, the consultation may need to finish at the originally scheduled time.

The current fees for consultations and services are available on our website.

I reserve the right to change my fees from time to time. Any changes will not affect appointments that have already been confirmed and paid for, unless otherwise agreed.

If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice.

Cancellations made with less than 24 hours' notice may result in a cancellation fee of 50%.

Missed appointments without notice may be charged in full.

Where I need to cancel or rearrange an appointment, I will provide as much notice as reasonably possible and offer an alternative appointment or refund any payment made for the cancelled service.

Clients agree to:

I reserve the right to end a consultation if a client behaves in a threatening, abusive or inappropriate manner.

• provide accurate and honest information;
• inform me of any relevant changes in their circumstances;
• seek appropriate medical advice for medical concerns;
• continue to follow advice provided by their GP or other healthcare professional;
• behave respectfully towards me and any other persons involved in the provision of services.

Clients under the age of 18 must be accompanied by, or have appropriate consent from, a parent or legal guardian, where required.

A parent or legal guardian may be required to provide information and consent before a consultation takes place.

Information shared during consultations will be treated confidentially and handled in accordance with applicable data protection laws.

Confidentiality may be limited where disclosure is required or permitted by law, or where there is a serious concern regarding the safety of the client or another person.

Please refer to my Privacy Notice for further information about how personal information is collected, stored and used.

I collect and process personal information only where necessary to provide my services and manage my business.

This may include contact details, appointment information and information provided during consultations.

Details of how personal information is collected, used, stored, retained and protected are explained in my Privacy Notice.

Every individual is different, and experiences may vary.

I do not guarantee any particular outcome from a consultation or service.

Any information provided during a consultation is intended to support the client's informed choices regarding their wellbeing and should not be regarded as a replacement for medical advice, diagnosis or treatment.

Where homeopathic products or remedies are supplied or recommended, clients are responsible for reading any relevant product information and following applicable instructions.

Clients should inform an appropriately qualified healthcare professional about any concerns relating to medicines, prescribed treatments or their health.

No product or service should be understood as a substitute for professional medical care.

Testimonials and client experiences reflect individual opinions and personal experiences.

Individual experiences may vary, and testimonials do not guarantee that other clients will have the same experience.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

To the extent permitted by law, Luna Bloom is not responsible for losses arising from a client's failure to seek appropriate medical advice or follow the advice of an appropriately qualified healthcare professional.

Clients remain responsible for decisions concerning their health and medical care.

If you are unhappy with any aspect of my service, please contact me as soon as possible so that I have an opportunity to address your concerns.

I will aim to respond to complaints within 5 working days.

I may update these Terms and Conditions from time to time.

The most current version will be available on our website. Clients are encouraged to review the Terms and Conditions before booking future appointments.

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.